SPRINGFIELD, Ill. (WICS/WRSP) -- A local mom is furious after she said her 4-year-old son was trapped on a school bus for more than two hours alone.
"I thought, 'Oh my God,' I have never been so scared in my life," mother Sara Clark said.
Without his parents and being trapped on a school bus for two hours, Sara said her son's First Student bus is usually home by 3:50 p.m. at the latest.
But, when it was past 4 p.m. and Jaden's bus was nowhere in sight, Sara called the bus company.
"First they said he had already been dropped off, which obviously made no sense and I said, 'No, we are calling from our house. He hasn't been dropped off,'" Sara said.
Then, Sara said the bus company told her Jaden had never got on the bus.
So, Sara called the school.
"...Heard from his teacher that she most definitely put him on the bus and at that point, I got really, really scared," Sara said.
In desperation, Sara then called the bus company again.
"She ended up having me on hold for 30 minutes and it wasn't until the end of those 30 minutes. So at this point, it's 5 o'clock and she says, 'Oh wait, we found him. He was misplaced or he was overlooked' as if this was the most common thing in the world," Sara said.
After having to wait for another 40 minutes for her son to arrive home, the parents asked the driver what happened.
"According to their story, he had fallen asleep. He was under someone's coat. They didn't realize he was on the bus. They didn't know they had to stop here - it was a bunch of different stories," Sara said.
Sara said she spoke with home at First Student Wednesday and they told her this was an isolated incident, but still, Sara is concerned.
"Will I ever feel comfortable with him taking the bus again?...No," she said.
We contact the First Student bus company and spokesperson Chris Kemper issued the following statement:
“At First Student, the safe and reliable transportation of our student passengers is our top priority. Certainly, we understand and appreciate the frustration this has caused. We, too, take this incident very seriously. We have put additional procedures in place to prevent this from happening in the future, and we have re-trained both the driver and monitor on our policies. We have been in direct contact with Ms. Ruff regarding this incident.”